fbpx

User Guide

Our app currently only supports certain OBDLink devices. Why is this? after extensive research we found out that OBDLink has done a great job and developing stable devices that reduce the likely cause of failing when connected to the bike.

MotoristaDx app only supports 2 versions of OBDLink devices, MX+ and CX. The reason for this is that those devices have the most reliable Bluetooth connection. We strongly suggest the use of the CX model since it uses the new version of Bluetooth which we will be focusing on in future brands.

How to subscribe:

  • Open the app and got to settings
  • Select subscribe and follow the payment process.
  • Once the payment is completed, you’ll have access to the subscribed brand.
  • Note: there is going to be a prompt when launching the app which is a subscription verification. If you have an active subscription, simply select “refresh” and you are good to go. If your subscription expired, you’ll need to re-subscribe again.

How to connect a new device:

  • Connect your device to the bike with the proper adapter and turn on the ignition. Make sure that the device is powered up.
  • Turn on Bluetooth on your phone before launching the app.
  • Go to settings and select “set up a new connection”.
  • You’ll be prompted with 2 connection options, Bluetooth low energy and Bluetooth classic. For MX+ model, select Bluetooth classic. For the CX model, select Bluetooth low energy.
  • Steps for Bluetooth Classic on Android:
    • Go through the standard pairing process with your phone before opening the app.
  • Steps for Bluetooth low energy for Android and iOS:
    • No need to pair the device, simply start the connection set up through the app.
  • Once you make the connection type for your device, hit search if your device is not already listed.
  • Once the connection is established, you’ll be sent back to the settings menu and your device will be listed there.

You’ll only have to go through this process when a new device is paired. If you continue using the same device, you can just go directly to the app and hit connect.

Troubleshooting

My device won’t connect!

One of the common causes of the device not connecting to the app is the type of Bluetooth connectivity. Make sure that you select the proper Bluetooth communication that your device supports. There is no cross-functionality between the 2 devices and protocols.

  • Select Bluetooth classic for OBDLink MX+
  • select Bluetooth Low energy for OBDLink CX

FAQ

I have a device that I bought off Amazon, can I use it?
The short answer is no. We are aware that there are plenty of cheaper options out for devices but their firmware and our app are not 100% compatible. We know those devices work with other mobile apps but those apps do not have the same level of functionality that MotoristaDx has. Our app offers dealer level diagnostic information whereas other apps rely on generic data. It’s best to invest on a reliable device which we have done extensive testing on.